Frequently asked questions
Filter frequently asked questions by topic or search the database for specific keywords
Where is the RGCC Network based?
Where is the RGCC Network based?
All over the world. Dedicated RGCC branch offices support doctors in 23 countries, including the USA, India, the UK, Japan and Australia, providing information, advice and resources that can be shared across your practice and directly with patients. Network members gain exclusive access to articles, webinars and research papers written by our world-leading scientists to help you increase your understanding and provide a deeper level of care.
Do I need an import permit to send specimens?
Do I need an import permit to send specimens?
You will need a document called an audit UN3373. This document indicates the origin of the sample, and gives the courier packaging and shipping precautions. It is required to import the biological substances in the samples to our facility in Greece.
I am a clinician. How do I join the RGCC Network?
I am a clinician. How do I join the RGCC Network?
We are proud to connect with healthcare professionals who are as passionate as we are about increasing understanding of cancer care and improving outcomes for cancer patients. To find out how you can connect with the RGCC Network, please contact our head office.
Which couriers can I use to send samples to RGCC?
Which couriers can I use to send samples to RGCC?
We have a partnership with DHL, FEDEX and TNT.
Can I see a sample test report?
Can I see a sample test report?
You can find example test reports on our website.
Do you have testimonials from doctors who have used RGCC tests?
Do you have testimonials from doctors who have used RGCC tests?
Yes, we would be happy to share details of doctors and clinics with whom we regularly collaborate. Please contact us for more information.
Where is RGCC based?
Where is RGCC based?
RGCC’s headquarters are in Switzerland. We have laboratory facilities in Greece, Germany and India. We work with a global network of healthcare providers across Europe, the USA and the rest of the world to offer our tests. We currently operate in 23 countries but are expanding our network.
Where will my test be performed?
Where will my test be performed?
Blood samples will be analysed in one of our three facilities, in Greece, Germany or India. We are unable to tell you where your test will be processed. Our laboratories work to the highest standards and process tests in exactly the same way to ensure their validity.
What else does RGCC do?
What else does RGCC do?
RGCC is at the forefront of personalised genetic testing for cancer. Alongside this, we are actively involved in pharmaceutical research and development working from our world-leading facilities in Europe. Our scientists regularly publish peer-reviewed research and are respected across the world.
Can I speak to someone at RGCC?
Can I speak to someone at RGCC?
Yes. You can use our online contact form, or visit our contact page where you can find ways to get in touch with us.
What does RGCC stand for?
What does RGCC stand for?
RGCC stands for Research Genetics Cancer Center. We prefer RGCC.
Why have you created Cancer A-Z?
Why have you created Cancer A-Z?
Cancer A-Z is for anyone who wants to learn more about cancer. You may have received a diagnosis of cancer, have a friend or loved one who has been diagnosed with the disease, or a family history. Whatever your question about cancer, you’ll find the answer in Cancer A-Z. We produced the app to provide simple and straightforward information about the causes of cancer, diagnosis, tests and treatments.