• How do I order a test through RGCC?

    RGCC tests are only available to the RGCC Network of healthcare professionals. If you are a health professional interested in learning more about the RGCC Network, please contact your local branch office. If you are a patient interested in ordering an RGCC test, you can request one through your personal healthcare provider, or contact one of our global network of healthcare providers. To find your nearest RGCC registered clinician, send us a message via our website.

  • Why do I need to go through a clinician to order an RGCC test?

    RGCC tests are designed to provide medical information and advice for clinicians. The information contained in the results needs to be interpreted by the clinician in charge of your care. If you are a patient interested in learning more about RGCC’s range of tests, you can find your nearest RGCC clinician by sending us a message via our website. Alternatively, you can download and print this letter and take it along with you to your appointment.

  • I’m not an RGCC Network clinician. Can I still order a test?

    RGCC tests are only available to the RGCC Network of healthcare professionals. We are always looking to connect with individuals and organisations who share our values. If you are a health professional interested in learning more about the RGCC Network, please contact your local branch office.

  • What happens when I order a test through RGCC?

    Once you have ordered your RGCC test, you will need to provide us with a sample of blood. We will provide all shipping instructions to ensure the sample arrives in perfect condition. The sample is processed at one of our world-leading laboratories. Once the test is completed, we provide you with a detailed breakdown of what we have found. We recommend that you and your patient discuss your results and work together to develop a personalised treatment plan based on our findings. You can learn more about the RGCC test process by visiting the RGCC test pages or downloading our patient information leaflet.

  • Why aren’t RGCC tests offered by my healthcare provider?

    RGCC’s tests are at the cutting-edge of medical science and are not currently offered by healthcare providers. Health providers, such as the NHS, are trialling genetic testing to diagnose and treat cancer. In the future, it is likely that genetic testing will be offered by all healthcare providers. At RGCC, we believe that everyone should be able to experience the benefits of personalised medicine. Our range of genetic tests is currently available in 23 countries through the RGCC Network of healthcare professionals. To find your nearest RGCC registered clinician, send us a message via our website.

  • Are RGCC’s tests accredited?

    Our methods are accredited by the International Organisation for Standardisation (ISO). Details of our certifications can be found on our website.

  • Is my information safe?

    Yes. We take considerable care in protecting the patient’s identity throughout the process. We have strict data protection policies in place and adhere to all legislation, including GDPR.

  • Will you use or resell my genetic information?

    We never use or resell your genetic information to third parties. The sample you provide to use is only used for the intended test.

  • What happens to my blood sample after the test?

    Once the test has been completed, your sample will be stored for a time period of six months, just in case any further testing will be required.

  • How much do RGCC tests cost?

    Due to various factors, we are unable to provide a breakdown of costs but recommend that you speak with your clinician or healthcare provider. We will work with your chosen individual healthcare provider to provide an accurate cost for your test. Our prices are transparent and fixed, and you will not be liable for additional transportation or processing costs.

  • Does the cost of the test include shipping fees?

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  • How long do test results take to process?

    Tests will be processed and the results made available within 14 working days.

Didn’t find an answer for your question? Get in touch with your local RGCC office.